WHAT TO EXPECT

What to Expect from Lavida Boutique

Our Business – Full Transparency

Who We Are

Lavida Boutique is a fashion brand operated by the Belgian company Globify (Registration No. (CVR): 1.034.234.586, VAT No.: BE 1.034.234.586). We are registered at Oude Houtlei 129, Box 202, 9000 Ghent, Belgium. Our focus is on serving our customers with modern, stylish clothing at affordable prices.

Where Our Products Come From

All our products are produced and shipped from our warehouse in Asia. This is the reason for our competitive prices — we shorten the supply chain by shipping directly from manufacturers to our customers, eliminating many of the costs typically added by middlemen.

Shipping Times – Why Does It Take 8–12 Days?

The Story Behind Our Delivery Process

Our products are shipped directly from our warehouse in Asia. This is a deliberate business decision that allows us to:

  • Keep our prices competitive.

  • Offer a larger and more varied product range.

  • Work directly with manufacturers.

  • Deliver stylish clothing without the costs associated with traditional retail stores.

Detailed Delivery Process

  • Order Processing: 1–3 business days from placing your order to shipment.

  • International Shipping: 8–12 business days from shipment to delivery.

  • Tracking: All packages are sent with a tracking number, which you will receive by email.

We understand that this delivery time may be longer than that of some UK-based retailers. However, our international business model allows us to offer a wider selection of products at competitive prices.

Our Return Policy – Full Transparency

30-Day Right of Return

You have 30 days from the date you receive your order to return products that do not meet your expectations. We want you to be completely satisfied with your purchase.

Return Costs

We are transparent about the fact that return shipping is not free:

  • You are responsible for the cost of returning the item to our warehouse in Asia.

  • This is an important part of our business model and helps us keep our product prices competitive.

Why Are Items Returned to Asia?

As our fulfilment warehouse is located in Asia, returned items must be sent there for processing. While this may be less convenient than returning an item to a local UK address, this model allows us to:

  • Keep our prices competitive.

  • Offer a wide selection of products.

  • Work directly with manufacturers.

  • Avoid unnecessary intermediaries and additional costs.

The Return Process in Detail

  1. Contact us at info@lavida-boutique.com to request a return.

  2. We will provide you with the correct return instructions and warehouse address.

  3. Send your package using a trackable shipping method.

  4. Once we receive your return, we will process it within 7 days.

  5. Your refund will be issued to your original payment method.

Product Quality and Pricing

Our Quality Promise

We carefully select our products to provide a good balance between price and quality. While we do not offer luxury goods, we strive to provide stylish, modern clothing of good quality at affordable prices.

How We Keep Our Prices Low

  • Direct shipping from manufacturers.

  • Minimising inventory and overhead costs.

  • An efficient business model without physical retail stores.

  • Working directly with our international suppliers.

Contact and Customer Service

We're Here to Help

We prioritise excellent customer service and are available 7 days a week:

Customer Service Hours

  • Monday–Friday: 8:00 AM – 8:00 PM (GMT+1)

  • Saturday–Sunday: 8:00 AM – 4:00 PM (GMT+1)

Our Service Promise

We always strive to respond to all enquiries within 24 hours. Your satisfaction is our highest priority.

Our Commitment to Transparency

As an international company serving customers in the UK and beyond, we are committed to being transparent about every aspect of our business.

We believe honest communication is the foundation of a good relationship with our customers. This page is designed to give you the information you need to make an informed purchasing decision at Lavida Boutique.

If you have any further questions, please don't hesitate to contact us. We're always happy to help.